Singapore-based Senior UX/UI Designer with 15+ years leading digital transformation across government, enterprise, and AI-assisted products.
AI suite — daily news intelligence, public sentiment analysis, and a compliance-ready admin portal — deployed whole-of-government.
End-to-end redesign of the Singapore Food Agency website — SUS lifted from 58 to 86.6, NPS reversed from -23 to +33. Top 10 finalist across three GovTech Digital Services Awards 2025 categories.
Led a team of 3 designers to replace a decades-old paper process — cutting approval cycles from weeks to days for thousands of employees organisation-wide.
Custom digital tool for a faith-based organisation in China. Combines couples' questionnaires into a structured report for counsellors — shipped and replacing a paper workflow.
Fifteen-plus years in user experience design, leading digital transformation across government, enterprise, and AI-assisted products. Experienced with internal finance systems, large-scale organisational websites, and government intranets — translating complex requirements into clean, usable interfaces.
Works fluently across multinational teams and brings an AI-native workflow to research, prototyping, and design execution — using Figma Make, Claude Code, and other tools to move from idea to interface faster.
Maintains an independent design practice on the side, exploring new tools, techniques, and product ideas — including hands-on coding to prototype and ship end-to-end.